Shipping & Order Policy

• Keke's Bakery ships macarons throughout the United States using UPS as our third-party shipping carrier.
• Shipping methods available to you are chosen based on packages arriving within 2 days from origin to your location.
• Keke's Bakery ships orders nationwide ONLY MONDAY THROUGH WEDNESDAY. This avoids possible weekend overlays. We do not ship nationwide on Thursdays, Fridays, weekends, or holidays.
• Orders placed after 3:00PM EST on the Requested Shipment Day will be shipped the following shipping day (Monday – Wednesday).
• We do not ship for Saturday deliveries.
• Once a tracking number has been generated, we are unable to cancel your order. 

• Suspension of UPS Service Guarantee: Effective March 26, 2020 and until further notice as the effects of the Coronavirus impacting UPS' infrastructure, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination. 
• Keke's Bakery is not responsible for delays in delivery times due to incorrect or incomplete addresses, and/or shipping carrier delays.
• Keke's Bakery is not responsible for packages once they leave our facility.
• Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS.
• Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.
• UPS may require a signature for delivery at the discretion of the driver.
• Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
• We are currently unable to ship to P.O. Boxes. We apologize for the inconvenience.
• To guarantee the freshness of our macarons upon arrival, certain zip codes require 2nd Day Air® or Next Day Air® shipping where ground shipping is not available. 
• Keke's Bakery reserves the right to switch courier and delivery method at the company's discretion. 

• Local delivery information: $5 flat fee for deliveries within 3 miles of our bakery. $1.50 per additional mile beyond 3 miles.
• Delivery radius: We deliver within a maximum of 16 miles from our location.
• A minimum order of $16 is required for delivery
• Scheduling deliveries: please call us at : (571) 413-1546

For order pick up please give us a call at (571) 413-1546 to schedule a pickup time

 Orders can be picked up at

• Keke's Bakery, located at, 11910 Parklawn Dr # O, Rockville, MD 20852. (Located in Farmland Commercial Kitchen) 

• All Nationwide Shipments are sent using overnight or two-day service in a cooler-bag with an ice pack to ensure the products’ quality and freshness during transit. The ice pack helps the macarons stay cold during transit and may be thawed by the time you receive your package. PLEASE NOTE that thawed ice packs are okay and in no way indicate a lack of freshness!
• Keke's Bakery products are shipped in specially-designed packaging that ensures quality and freshness. Despite this, because of macarons’ natural fragility, some cracking or breakage of the macarons may occur during transport. This will not affect the taste or quality of our products.
• If refrigerated, all macarons will keep fresh up to 5 days after pick up or delivery.